Shipping policy

W/end – Shipping Policy

Processing and Dispatch

  • Orders are processed within 1–2 business days, excluding weekends and UK public holidays.
  • Orders placed after 3:00 PM GMT will be processed on the next business day.
  • You'll receive a shipping confirmation and, where applicable, tracking information once your order has shipped.

Delivery Timeframes

  • Standard shipping typically takes 3–5 business days within the UK.
  • We aim for faster deliveries where possible—please note times are estimates and not guaranteed.

Order Tracking

  • Once dispatched, you'll receive an email with tracking details, allowing you to monitor your parcel’s journey.

5. Returns and Exchanges

  • If you wish to return or exchange an item, please refer to our Refund Policy.
  • Regardless of the shipping offer, shipping costs for returns or exchanges remain the customer’s responsibility unless otherwise stated.

6. Delays and Exceptions

  • While we do our best to meet delivery estimates, unexpected events (e.g., extreme weather, holidays, courier disruptions) may cause delays.
  • We’ll inform you promptly in case of any significant delays affecting your delivery.

7. Shipping Outside the UK

  • Shipping Outside the UK

    We ship worldwide so you can take W/end with you, wherever you roam.

    International shipping rates are automatically calculated at checkout based on your location and the weight of your order. You’ll see the full cost before completing your purchase.

    Delivery times vary depending on destination, but most international orders arrive within 7–14 working days once dispatched. All parcels are sent via tracked international services for peace of mind.

    Please note that customs fees, import duties, or taxes may apply depending on your country’s regulations — these are the responsibility of the customer.

    If you have any questions about international delivery, just reach out to our team at [insert your support email] — we’re happy to help.

8. Policy Accessibility

  • This shipping policy is accessible via the footer of our site, on our Shipping Policy page, and at checkout.
  • To ensure maximum transparency and ease for customers, a link to this policy will also be visible on relevant product pages and cart pages.